Privacy Policy

OmLand Housekeeping ("we", "us") respects your privacy. This policy describes what information we collect, how we use it, and the choices you have.

Information we collect

When you book a clean, we collect your name, email, phone number, address, home-profile details, and payment information. Payments are processed by Stripe — we never store your full card number on our servers.

How we use it

To schedule and deliver your service, send booking confirmations, respond to your questions, and improve our service. We do not sell your information to anyone.

Automatic data deletion

We don't hoard data. If your account hasn't been active in 8 weeks — no sign-ins, no bookings, no upcoming cleans — we automatically delete your customer record, address, home profile, and booking history. Seven days before deletion we email or text you a warning so you can keep the account if you want to.

"Active" means any of: signing in, making a new booking, or having an upcoming booking on the calendar.

Delete on request

You can also ask us to delete your data at any time before the 8-week window — just email privacy@omlandhousekeeping.ca. We'll confirm within 48 hours.

Who sees what

Housekeepers dispatched to your home see only what they need to do the job: your address, service details, access notes, and any pet or special instructions. They don't see your email, phone number, last name, or payment history. Customer contact is handled by the office.

Cookies

We use a minimal set of cookies for session management and anonymous analytics. No third-party advertising cookies.